Privacy policy


We thank you for the interest in our company and our products. In order to comprehensively answer your inquiry, you may be asked to supply private information. This Privacy Notice aims to provide you with information regarding our use of your personal data, your rights, and how to exercise them.

Why do we collect information about you?

  • In general, we collect information about you when you are a client of our company or when you ask us for information about Ebrex services. We do so to ensure that we can make you an offer for freight forwarding and shipping solutions you request from us, plan and deliver these services to you in accordance with our contract together, communicate effectively with you throughout the shipment process, and maintain a client relationship with you between shipments.
  • We collect information about you when your employer is a client of our company and that your employer has designated you or appointed you with responsibilities for receiving on your employer’s behalf offers, planning or delivery of solutions by Ebrex.
  • If you apply for a job at Ebrex, we collect information about you to process your application and assess your suitability for a position with us. If you are successful and become an Ebrex employee, we will use some of this information further to comply with our legal obligations as your employer, and with our contract together.
  • We collect some information about your device when you visit our websites, and your use of our website. We do that without any intent to identify you, but to help us make our websites work better and deliver content that is useful to our prospective clients. Most browsers enable you to refuse or delete cookies, however please be informed that some cookies may be necessary for our websites to function properly and that refusing or rejecting them might restrict or delay your use of our websites.

What information do we collect about you?

  • When you contact us for information on our freight forwarding and shipping solutions, we collect your contact details (name, email address, telephone number, the company you work for and eventually business address) and we keep a record of our correspondence with you. We do so as this information may form the basis of a contract with you or your employer later on.
  • When you request us to deliver a service for you or your employer, we will collect additional information necessary for the purposes of executing this contract and complying with our legal obligations (for instance, we are obliged under local laws and regulations to keep a record of all of our transactions for a number of years).
  • In some situations, we may be contacted by another transport company to execute a shipment or parts of it on their behalf. In these situations, that other transport company might give us some information about you that is relevant for executing the contract between you or your employer and that company.
  • When you apply for a job at Ebrex, we collect your contact information (name, email, telephone number, address) as well as other information you provide us on your prior employment history, which is contained in your CV, resume or in the correspondence you sent us, or provided to us by the professional references you have indicated in your application. We do so in order to assess your suitability for a position at Ebrex, and because it may form the basis of an employment contract with you later on.
  • When you visit our websites, we collect information about your device and your IP-address, as well as the pages you visit on our websites.

How do we use information about you?

In general, we only use information about our current, prospective or past clients to get in touch with them when it is necessary for the execution of a contract we have with them, or to contact them with new offers unless they have objected to this. We also store information about our clients to keep track of client history and keep our records as required by law. We delete information about client contacts or prospective client contacts five years after our last contact with them, except when we are required by law to retain it for longer (for example, some of our transaction and payment records).

We will use your information:

  • To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
  • To provide you with information about other goods and services we offer that are similar to those that you have already purchased or inquired about;
  • To provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you if you have consented to this;
  • To notify you about changes to our service;
  • To assess the job applicants suitability for a position at our company. In case the application will be successful, we will use some of the information as a basis for the applicant’s employee file.
  • To ensure that content from our site is presented in the most effective manner for you and for your computer.

Who receives information about you from us:

In principle, we do not disclose or transfer information about you to others, except other companies within our Ebrex group and the NTG Group, and the vendors and contractors we use to deliver services to us. Furthermore, we may disclose your information to public authorities.

  • Business partners, suppliers and sub-contractors for the performance of any contract we enter into with you;
  • Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others; or
  • Analysts and search engine providers that assist us in the improvement and optimization of our site.

In the event that we sell or buy any business or assets, we may disclose your personal data to the prospective seller or buyer of such business or assets or if we or substantially all of our assets are acquired by a third party, personal data held by us about our customers may be one of the transferred assets. We may also disclosure your information if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.


The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who works for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfillment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing.  We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access. Unfortunately, the transmission of information via the Internet is not completely secure.

Your rights

  • You have the right to request access to the information we hold about you, obtain a copy of it, correct incorrect or incomplete information, and delete information that we no longer need or use without good reasons.
  • You have the right to demand immediate correction of incorrect or incomplete data stored by us
  • You have the right to demand the deletion of you personal data, unless further processing is required:

      -         To fulfil a legal obligation
-         For reasons of public interest
-         On grounds of public interest, the assertion, exercise of defense of legal claims is required

  • You have the right to request the restriction of the processing of your personal data, insofar as:

      -         The correctness of the data is disputed by you
-         We no longer need the data, but you need it to assert, exercise or defend legal claims
-         You have the right to receive the personal data you have provided to us in a structured, common and machine-readable format or to request transmission to another responsible party
-    You have the right to complain to a supervisory authority

If you have any questions regarding collection, processing or use of your personal data, for information, correction, blocking or deleting of data as well as revocation of consents given or objection to be specific use of data, please contact us directly.

Cookie Policy and Web Analysis

In order to make visiting our website attractive and to enable the use of certain functions, to display suitable products or for market research, we use so-called cookies on various pages. Cookies are small text files that are automatically stored on your terminal device. Some cookies we use are deleted after the end of the browser session, i.e. after closing your browser (so-called session cookies). Other cookies remain on your end device and enable us to recognise your browser the next time you visit (persistent cookies).

You can find the duration of the storage in the overview in the cookie settings of your web browser. You can set your browser so that you are informed about the setting of cookies and decide individually whether to accept them or whether to exclude the acceptance of cookies in certain cases or in general. Each browser differs in the way it manages the cookie settings. This is described in the help menu of each browser, which explains how you can change your cookie settings. These can be found for each browser under the following links:

Internet Explorer™: http://windows.microsoft.com/de-DE/windows-vista/Block-or-allow-cookies
Safari™: https://support.apple.com/kb/ph21411?locale=de_DE
Chrome™: http://support.google.com/chrome/bin/answer.py?hl=de&hlrm=en&answer=95647
Firefox™ https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen
Opera™ : http://help.opera.com/Windows/10.20/de/cookies.html

If cookies are not accepted, the functionality of our website may be restricted.

By accepting our cookies (directly on the home page) or continuing to browse on the website, you are agreeing to our use of cookies.

SSL or TLS encryption

For security reasons and to protect the transmission of confidential content, this site uses SSL or TLS encryption. This encryption ensures that third parties cannot read the transmission of the data. You can recognize the use or activation of SSL or TLS encryption by the fact that the address line in the browser changes from http:// to "htpps://". In addition, a lock symbol is displayed in the browser bar.

Use of Google Analytics for web analytics

If you have given your consent, this website uses Google Analytics, a web analysis service of Google LLC (www.google.de), for the purpose of website analysis. Google Analytics uses methods that enable the analysis of your use of the website, such as cookies. The automatically collected information about your use of this website is usually transferred to a Google server in the USA and stored there. By activating IP anonymisation on this website, the IP address is shortened before transmission within the member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and shortened there. The anonymous IP address transmitted by your browser as part of Google Analytics is not merged with other Google data. The data collected in this context will be deleted after we have stopped using Google Analytics for the intended purpose and at the end of its use.

Objection to data collection

You can revoke your consent at any time with effect for the future by downloading and installing the browser plugin available under the following link.

This will prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) and the processing of this data by Google.

As an alternative to the browser plug-in, you can click this link to prevent Google Analytics from collecting this data on this website in the future. An opt-out cookie is stored on your end device. If you delete your cookies, you will again be asked to give your consent.

Contact us

Ebrex Business Solutions Limited
3rd Floor, Ferry House
South Denes Road
Great Yarmouth
Norfolk
NR30 3PJ
United Kingdom

Questions, comments and requests regarding this privacy policy can be asked via our privacy policy E-Mail or via our contact formular.


Updates to this Privacy Notice

We reserve the right to update and amend this Privacy Notice at any time to reflect the manner in which we use your personal information or changes in legal requirements. In the event of such changes, we will post the amended Privacy Notice on our website. If you visit us again, you should therefore read the data protection information again.

Status July 2020

©Ebrex, part of the NTG-Group
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